L9abila Return Policy

At L9abila, we strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not entirely happy, our return policy is here to assist you.

International Returns

• Non-Returnable Items: We do not accept returns for opened clothing unless the size is incorrect. The item must be unworn, unwashed, and in its original condition with all tags attached.
• Return Window: You have 7 days from the date of delivery to initiate a return for international orders.
• Return Process: If you receive an item with the wrong size, please contact our customer service within 7 days to arrange for a return or exchange.

Local Returns (Within [Morocco])

• Non-Returnable Items: Similar to our international policy, opened clothing cannot be returned unless the size is wrong. Items must be unworn, unwashed, and in their original condition with all tags attached.
• Return Window: You have 15 days from the date of delivery to initiate a return for local orders.
• Return Process: If you receive an item with the wrong size, please contact our customer service within 15 days to arrange for a return or exchange.

General Return Conditions

• Items returned that do not meet the above conditions will not be accepted.
• Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect size sent).
• Refunds will be processed within 14 days of receiving the returned item, and funds will be credited back to the original payment method.

For any questions or assistance, please contact us at [Customer Service Email] or 212634606086.

Thank you for shopping with L9abila.